Warranty Details

Return and Refund Policy We can refund the purchase price or exchange those products you’ve purchased subject to the following conditions. Item(s) must be returned within (7) calendar days upon receipt Unused Condition Complete Packaging with Accessories / Labels still attached Not Damage Photos/Videos may be required for initial investigation Underwear and swimwears are not eligible for a refund or exchange All returns must be inspected and processed before providing resolution. Every return will be inspected to ensure it is the correct item being returned and for the condition of the item as claimed. In the event of an unsubstantiated claim, the return will be considered an unsatisfied item. Tcat Philippines may conduct an independent investigation of the item, or may choose to consult with manufacturer representatives to determine if the claim of defect is substantiated. Acceptable Reasons for Product Return Defective Item Wrong Item Delivered Original [unopened] packaging (with seal) Corresponding delivery fees, if found that the item was delivered correctly Photos may be required for initial investigation Missing Parts / Incomplete Packaging Item is not as advertised / Does not match the listing Change of Mind Actual pull out and delivery fee is applied and charges may vary. Fees for large items or items for special handling may be higher. For FREE DELIVERY items, portion of the delivery charge is calculated. Our customers service representatives will notify you with the estimated fees before the scheduled pull out or delivery.